Information We Collect

Information You Provide to Us

• Account Information: Name, email address, phone number, and profile photo

• Payment Information: Credit card details and billing address (processed securely through our payment processors)

• Identity Verification: Driver's license or ID information when required for booking

• Trip Information: Pickup/drop-off locations, travel preferences, and special requests

• Communications: Messages with our customer service team

• Feedback: Ratings and reviews you submit

Information Collected Automatically

• Location Data: GPS location when using our App (with your permission)

• Device Information: Device type, operating system, unique device identifiers, IP address

• App Usage: Features used, time spent in the App, booking patterns

• Log Information: App crashes, system activity, and timestamps

Information from Third Parties

• Payment processors

• Identity verification services

• Social media platforms (if you choose to connect them)

How We Use Your Information

• Provide Services: Process bookings, dispatch drivers, and calculate fares

• Improve Our Services: Analyze usage patterns and enhance features

• Communicate With You: Send booking confirmations, receipts, updates, and support

• Marketing: Send promotional offers (only with your consent)

• Safety and Security: Prevent fraud and ensure platform safety

• Legal Compliance: Fulfill regulatory requirements

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, cloud services, customer support tools

• Transportation Partners: Drivers and chauffeurs (only information necessary to complete your trip)

• Legal Authorities: When required by law or to protect our rights

• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Your Choices and Rights

Your Choices

• Location Permissions: Control through your device settings

• Push Notifications: Manage in App settings or device settings

• Marketing Communications: Opt-out via App settings or unsubscribe links

• Account Information: Update in your profile settings

Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Delete your information

• Export your data

• Restrict certain processing

To exercise these rights, contact us at privacy@elevatelcs.com.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments.

Children's Privacy

Our services are not directed to children under 13 (or the applicable age in your country). We do not knowingly collect information from children.

International Data Transfers

Your information may be transferred to countries other than where you live. We ensure appropriate safeguards are in place to protect your information.

Third-Party Links and Services

Our App may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the App or email before they become effective.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Elevate Luxury Car Service
Email: privacy@elevatelcs.com
Phone: (850) 499-7374
Address: 16400 US 331 Suite B #297 Freeport, FL 32439

Region-Specific Disclosures

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights. For more information, see our California Privacy Rights section at [link to section].

European Economic Area, UK, and Switzerland

We process personal data based on legitimate interests, consent, contractual necessity, and legal obligations. You have the right to lodge a complaint with your local data protection authority.

App Permissions

Our App requires the following permissions:

• Location: To provide pick-up services and determine available vehicles

• Camera: For scanning payment cards and identity documents (optional)

• Photo Library: To upload profile photos (optional)

• Notifications: To send booking updates and offers

• Bluetooth: For connecting to in-vehicle systems (optional)

Analytics and Advertising

We use third-party analytics tools to understand App usage and improve our services. We may use advertising identifiers to deliver personalized ads, which you can reset or limit in your device settings.

Do Not Track

We currently do not respond to Do Not Track signals.

Data Protection Officer

Our Data Protection Officer can be contacted at dpo@elevatelcs.com.

App Store Specific Information

• Apple App Store: This App collects data as described in this Privacy Policy. See our App's privacy details in the App Store.

• Google Play Store: This App uses data collection and processing practices as described in this Privacy Policy and Google's Privacy Policy.